Returns & Exchange Policy

In Store Exchange Policy 

We accept exchanges on all unworn and unwashed merchandise within 14 days of original purchase. 

Exchanges and store credit apply to full priced items only. Jewelry, accessories and all discounted sale items are FINAL SALE and non-refundable and non-exchangeable. 

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Online Policy 

We understand that shopping online can be a bit challenging when you can't see or try on the items that you are buying so we try to make the return process as easy and convenient as possible.

 

We accept returns and exchanges on all unworn and unwashed merchandise within 14 days of the original ship date. Items must be received in the same condition they were delivered - new, unwashed, unaltered with original tags attached. We reserve the right to refuse the refund or exchange based on the condition of an item being returned.

 

Returns and exchanges apply to full priced items only. Jewelry, accessories and all discounted sale items are FINAL SALE and non-refundable and non-exchangeable. Shipping is non-refundable, except in cases where we have made a shipping error.

 

We pack each order and carefully inspect items for any damages. If you happen to receive damaged goods, please contact us as soon as possible so that we can resolve the problem.

 

Processing a Return-Online:

Please fill out a form on our contact page or email directly to BellaVMobileBoutique@gmail.com. Make sure to include “RA request and order #” on the subject line.

 

We will confirm return with an RA number via email. Print this email and include it with your return package. Please note that all requests for RA numbers must be made via e-mail.

 

Returns should be shipped to:

Bella V Boutique

Attention: Return Dept.

10 Autumn LN

Troy, NY 12182

 

All returns must be pre-paid and insured Bella V Boutique must receive your return within seven days of issuing the Return Authorization number. We recommend that you ship your returned goods via insured parcel post, for tracking purposes. In the event that any return packages are lost, stolen, or mishandled, Bella V Boutique take any responsibility for reimbursement or compensation

 

Please note Bella V Boutique will not accept packages that are sent COD. Once we receive your returned goods, you will receive an e-mail notification. Your return request will be processed within five business days following receipt of the package. If your return request is approved, unless an exchange is requested, all refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded.

 

Questions regarding our return policy can be directed to BellaVMobileBoutique@gmail.com

 

 

Shipping

Orders placed Monday through Friday before 5 p.m. EST will be processed within 2 business days, excluding holidays.

 

We ship via USPS Priority shipping for all domestic shipments which includes insurance of packages over $100.  An email will be sent to notify that item has been shipped.

 

Shipping is non-refundable, except in cases where we have made a shipping error. Please contact us ASAP if you have received damaged or incorrect goods we will try our best to rush your package out as soon as we receive the original goods.

Privacy Policy

At Bella V Mobile Boutique we are committed to protecting your privacy and providing a safe online shopping experience for all our subscribers and users. We believe that electronic security and customer privacy is necessary and therefore only use the personal information you provide to create a more personalized experience for you, as outlined below.

 

Information Collection- We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Any of the information we collect from you may be used to: 

Personalize your experience: your information helps us to better respond to your individual needs.

 

Process transactions- your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

Send periodic emails- the email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

 

Note- If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Security- Bella V Mobile Boutique uses security measures in order to protect from the loss, misuse and alteration of information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. Should you forget your password, The confidentiality of any of your passwords is yours to protect, however should you forget your password, we will email you a new one.

 

Cookies- Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service provider’s to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

Website Use- By using our site, you consent to our online privacy policy. Bella V Mobile Boutique may make changes to the information on our site or to services at any time and without notice. Bella V Mobile Boutique may change, move, delete or add to the site frequently.

 

Products- Products seen on www.BellaVMobileBoutique.com have limited availability and are subject to supply. Descriptions, specifications, colors and pricing are subject to change at any time and without any notice. Prices displayed on the site are quoted in U.S. Dollars.

 

Your consent- By using our site, you consent to our privacy policy.

 

If you have any questions, concerns, please contact us via email BellaVMobileboutique@gmail.com

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